Question 1

How long before I can receive my order?

Accepted Answer

The processing time for orders is 72 hours. Once your order has been dispatched, delivery time is 2–3 days within the United Kingdom. Please bear in mind that during holidays or limited edition launches and restocks, this time may vary.

Question 2

What temperatures do these products need to be stored at?

Accepted Answer

We recommend storing your products in a cool dry place, away from direct sunlight and excessive heat.

Question 3

Why should we not test on animals?

Accepted Answer

Although humans often benefit from successful animal research, the pain, the suffering, and the deaths of animals are not worth the possible human benefits. Animals should not be used in research or to test the safety of products. Animals' rights are violated when they are used in research. We at ecoLOOK do not support testing on animals.

Question 4

I have 5 minutes to do my makeup. What can I do that would make the most difference?

Accepted Answer

If you only have 5 minutes to do makeup, concentrate on one area. Mascara can change the face dramatically add a little more mascara to darken the eyes.

Question 5

Which makeup products should women splurge on the most?

Accepted Answer

Nowadays there are great brands for very competitive prices. Expensive isn’t always the best.

Question 6

How do you package your Products?

Accepted Answer

We use biodegradable/eco friendly brown honeycomb paper which smells fantastic and light brown rope to tie our products. We also use eco friendly tape which is sometimes confused for sellotape because of how similar they look.

Question 7

How is your mica sourced?

Accepted Answer

Our mica is nontoxic, vegan and environmentally friendly. We source it from an ethical company who follow strict eu laws, to make sure people are not taken advantage off.

Question 8

Do you offer refills?

Accepted Answer

Yes we will offer refills on our new eyeshadow stock which will have 8 holders. 
We are working on trying to get empty mascara, eyeliner, eyebrow and lipstick bottles returned so we can recycle.

Question 9

What are the sell by dates on all the makeup?

Accepted Answer

We recommened using our makeup products no longer than 6months after receiving an order.

Question 10

What is Klarna payment?

Accepted Answer

what is klarna?
Want to splurge on a ecoLOOK without putting a strain on your bank account? Prioritise your payments without feeling the pinch with Klarna. Klarna is a global payment solutions company that’s streamlined the buying experience of more than 100,000 online stores. Over 60 million consumers worldwide have trusted Klarna to securely handle their payments.
 
You can buy what you love now and PAY LATER, without any fees or interest.
 
Please note, this option is only currently available in:
 
United Kingdom: Pay In 30 Days / Pay In 3 Installments
France: Pay In 3 Installments
Italy: Pay In 3 Installments
Spain: Pay In 3 Installments
Austria: Pay In 14 Days
Germany: Pay In 14 Days
Finland: Pay In 14 Days
The Netherlands: Pay In 14 Days
Belgium: Pay In 21 Days
 
what are the benefits of pay later with klarna?
1. Get instant confirmation of your eligibility
2. No interest, fees or credit application
3. Receive payment instructions direct to your email
4. Receive your ecoLOOK goodies before you pay
5. Complete your payment when advised by Klarna
how do i get started?
1. To use Pay Later you must be at least 18
2. If you want to make a purchase with Klarna, you'll need to provide your mobile phone number and your email address
3. Once you’re ready to pay for your order, choose payment type and then click on Klarna
4. Klarna will run a quick soft-search assessment and confirm your eligibility (the assessment will not affect your credit rating)
5. Once your order's confirmed, you'll receive an email with payment instructions within two days from Klarna
6. You can pay via credit or debit card at www.klarna.com up to 30 days*
pay in 3 instalments
Split your purchase into three equal payments so you can spread the cost of your purchase over time. Enter the credit or debit card details of your choice and make automatic payments every 30 days. Your first instalment will be collected when your order is confirmed by the merchant and instalments 2 and 3 are scheduled 30 and 60 days later, respectively. No interest or fees. Available in United Kingdom, Spain, Italy and France.
Minimum spend for Pay in 3 is £35
order help
For help with payment information, or if you have not received your statement, please contact Klarna’s Customer Service or log in at www.klarna.com, where you will find all of your orders and be able to make payments.
For product queries or delayed orders, please contact us at eco_look@outlook.com
 
Please note that Klarna are an independent payment company and ecoLOOK have no influence over whether your payment with Klarna is accepted or not. If you have any trouble with your order, please contact Klarna’s Customer Service.
Please note, failing to pay within the stipulated time will affect your credit rating.

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